Booking Policy
At Blue Ridge Retreat, we are committed to providing an exceptional and seamless experience for all our guests.
To ensure the smoothest possible stay for everyone, we have implemented a Strict Booking Policy.
Please take a moment to review our policies below.
Reservations
Booking Confirmation: All reservations are subject to confirmation upon receipt of a full payment. Your booking will be fully confirmed once you have received an official booking confirmation from Blue Ridge Retreat via email.
Deposit Requirement: A 100% payment of the total booking amount is required at the time of booking to secure your reservation.
Cancellation & Modifications
Cancellation Policy:
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Cancellations made 30 days or more before arrival will receive a full refund of the deposit amount, minus a 5% processing fee.
Modifications: Modifications to your reservation, including changes to dates or number of guests, are subject to availability and must be made at least 30 days before arrival.
Payment Policy
Accepted Payment Methods:
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, wire transfers and Sinpe. Please note that payments made via credit card may be subject to additional processing fees.
Early Departure & Refunds
No Refund for Early Departure: In the event of early departure, there will be no refund or credit issued for unused nights.
Check-In/Check-Out
Check-In Time: Check-in is available from 3:00 PM on the day of arrival.
Check-Out Time: Check-out is by 10:00 AM on the day of departure. Late check-outs may be available upon request but are subject to availability and may incur an additional fee.
Damage and Incidentals
Incidentals: Any additional charges for incidentals, such as food, beverages, or services outside the room rate, must be paid in full before check-out.
Group Bookings & Special Requests
Group Bookings: For bookings of 3 rooms or more, or special events, a customized contract and payment terms will apply. Please contact us directly for group booking inquiries.
Special Requests: While we will make every effort to accommodate special requests (such as early check-in, late check-out), these cannot be guaranteed and are subject to availability.
Force Majeure
In the event of unforeseen circumstances such as natural disasters, severe weather conditions, or other situations beyond our control, Blue Ridge Retreat reserves the right to modify or cancel your reservation. In such cases, we will offer a full refund or assist in rebooking your stay, based on availability.
By Confirming Your Reservation
By confirming your reservation, you acknowledge and agree to adhere to the Strict Booking Policy outlined above. We recommend purchasing travel insurance to protect against unforeseen cancellations or interruptions to your travel plans.
For questions or assistance with your reservation, please don’t hesitate to contact us!
Our team is happy to assist you in making your stay at Blue Ridge Retreat as enjoyable as possible.
We appreciate your understanding and cooperation, and we look forward to welcoming you to Blue Ridge Retreat for an unforgettable stay in Potrero, Costa Rica.
